Return and refund

We hope you are satisfied with your purchase from hivonacp.com. If you are not satisfied with your purchase, we offer the following return and refund policy:

1. Return Conditions
   Items must be returned within 7 days of receipt.

Items must be in unused condition, with their original packaging, tags, and all accompanying accessories.

2. Requesting a Return
   Please contact our customer service team via email, providing your order number and reason for return.

Once we receive your return request, our customer service staff will review it and confirm the return information with you.

3. Return Shipping
   After confirmation, please ship the item back to the designated return address.

Please keep your return shipping receipt for tracking purposes.

4. Refund Processing
   Once we receive your returned item and confirm it meets the return conditions, the refund will be processed within 7 business days.

The refund will be returned to the method you used to make payment. Please note that bank processing may take additional time.

5. Shipping Policy
   Except for returns due to product quality issues, all return shipping costs are borne by the customer.

If a return is due to product quality issues or incorrect shipment, the relevant shipping costs will be borne by us.

6. Contact Customer Service

For any questions or assistance, please feel free to contact our customer service team. We are happy to help you.