Frequently Asked Questions

1. How do I place an order?

You can browse the products on the website, select the products you want, click “Add to Cart,” and follow the prompts to complete the checkout process. If you have an account, you can log in directly to place your order quickly.

2. Can I cancel or change my order?

If you need to cancel or change your order, please contact us as soon as possible. We will try our best to accommodate your request, but please note that changes may not be possible during order processing.

3. What payment methods are available?

We support multiple payment methods, including credit cards, debit cards, and online payment platforms. Please select your preferred payment method at checkout.

4. How do I check my order status?

You can log in to your account and visit the “My Orders” page to check your order status. If you do not have an account, please check your order confirmation email for status updates.

5. How much is the shipping cost?

Shipping costs vary depending on your shipping address, order weight, and amount. Specific shipping information will be displayed at checkout.

6. How do I return or exchange items?

If you are not satisfied with your purchase, please contact us within 7 days of receiving the item. We will provide guidelines for returns and exchanges. Please ensure the product is unused and in its original packaging.

7. How is my personal information handled?

We value your privacy and process your personal information in accordance with our Privacy Policy. You can view our Privacy Policy for more information.

8. What should I do if there is a quality problem with the product?

If you receive a product with a quality problem, please contact us promptly, explain the situation, and provide relevant photos. We will process a refund or replace the product for you.